How can we help?

Write to us at contact@coderiv.com. Tell us your nickname, your phone and the app version (Profile › Settings, at the bottom), and what happened. We usually answer within 2 working days.

Your account

Do I need an account?

No. CodeRiv starts you as a guest, so you can play straight away. A guest account lives on this installation only: if you delete the app or change phones, its progress is gone. Create a profile (Profile › Create account) with your e-mail, Apple or Google to keep your progress on every device.

I changed phones. How do I get my progress back?

Install CodeRiv and sign in with the same e-mail, Apple or Google account you used before. Progress from a guest account that was never turned into a profile cannot be moved.

I forgot my password.

On the sign-in screen tap "Forgot password" and we will e-mail you a reset link. Check your spam folder if it does not arrive within a few minutes.

How do I change my nickname, avatar or country?

Open Profile and tap your avatar or nickname. Your nickname is visible to other players, so keep it friendly.

Playing

How does a match work?

A match has six sets of three questions. On your turn you pick a topic and answer three questions, 20 seconds each. Your rival then has 48 hours to play the same set. After six sets the higher score wins.

What are hearts?

Starting a random match uses one heart, and winning gives it back. You have up to 5, and one refills every hour. Free players can also watch a short ad for a heart, up to 3 ads a day. Turns in matches you have already started never need hearts.

Was I playing against a bot?

If no one is free, a practice bot tuned to your level joins so you always get a match. It is always labelled "RivBot" and it never appears in rankings.

A question or answer looks wrong.

Tap the report button on the question and tell us what is wrong. We review every report.

Premium and purchases

How do I restore my purchase on a new device?

How do I cancel Premium?

Subscriptions are managed by the store, not in CodeRiv. iPhone: Settings › your name › Subscriptions › CodeRiv › Cancel Subscription. Android: Google Play › profile icon › Payments & subscriptions › Subscriptions › CodeRiv › Cancel. Cancel at least 24 hours before the renewal date. Premium stays active until the end of the period you have paid for.

How does the free trial work?

The annual plan comes with a 7-day free trial if the store says you are eligible. CodeRiv reminds you 2 days before it ends. If you cancel before the trial ends, you are not charged.

Can I get a refund?

Refunds are handled by the store. Apple: reportaproblem.apple.com. Google Play: Google Play › Payments & subscriptions › Budget & history, or the Google Play help centre. If you are stuck, write to us and we will help.

I paid but Premium is not active.

Tap "Restore purchases" on the Premium screen. If that does not help, e-mail us the store receipt (order number starting with GPA. on Android, or the Apple receipt) and your nickname.

Deleting your account

How do I delete my account?

In the app: Profile › Settings › Delete account. It is closed at once and its data erased within minutes. If you no longer have the app, see coderiv.com/delete-account: we confirm by e-mail and delete within 30 days, except records the law requires us to keep.

Does deleting my account cancel Premium?

No. Cancel the subscription in the App Store or Google Play first (see above), then delete the account.